TeachRN

Privacy Policy

This Privacy Policy tells you TeachRN LLC. (“TeachRN”) policies and procedures for the collection, use, and disclosure of information through www.teachrn.com (“Site”). It includes websites, features, applications, widgets, or online services owned or controlled by TeachRN and that post a link to this Privacy Policy (together with the Site, the “Service”). It also includes any information TeachRN collects offline in connection with the Service.

This Privacy Policy describes the choices available to you for the use of, your access to, and how to update and correct your personal information. Note that we combine the information we collect from you from the Site, through the Service generally, or offline.

If you have an unresolved privacy or data use concern that we have not addressed to your satisfaction, please contact our Support team at Support@teachrn.com.

Certain features or services referenced in this Privacy Policy may not be offered on the Service at all times. Please also review our Terms of Service, which governs your use of the Service, and which is accessible at TeachRN Terms.

We’ve provided short summaries in this Privacy Policy (in italics throughout) to help you understand what information we collect, how we use it, and what choices or rights you may have. While these summaries help explain some of these concepts in a simple and clear way, we encourage you to read the entire Privacy Policy to understand our data practices.

1. INFORMATION COLLECTION

Users of the Service may be Clients, Freelancers, or Agencies, or Site Visitors (as each is defined in the User Agreement).

Information You Provide to Us

When you use the Service, you may provide us with information about you. This may include your name and contact information, financial information to make or receive payment for services obtained through the TeachRN platform, or information to help us fill out tax forms. When you use the Service, we may also collect information related to your use of the Service and aggregate this with information about other users. This helps us improve our Services for you.

You do not have a statutory obligation to provide us with any information, but you may have a contractual obligation to do so, and if we do not receive certain information from you, then we will not be able to provide our Service to you. If you have any questions regarding whether provision of information is mandatory and the consequences for withholding such information, please contact us using the contact information below.

Information Received from Third Parties

Third parties may also give us information about you. If we combine that information with information about you collected through the Service, we will still treat that combined information as set forth in this Privacy Policy.

We also may receive information about you from third parties. For example, we may supplement the information we collect with outside records, or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service). If we combine the information, we receive from others with information we collect through the Service, we will treat the combined information as described in this Privacy Policy.

Information Collected Automatically

Like other online companies, we receive technical information when you use our Services. We use these technologies to analyze how people use the Service, to improve how our Site functions, to save your log-in information for future sessions, and to serve you with advertisements that may interest you.

We and our third-party service providers, including analytics and third party content providers, may automatically collect certain information from you whenever you access or interact with the Service. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to the Service, the search terms you entered into a search engine that led you to the Service, areas within the Service that you visited, which links you clicked on, which pages or content you viewed and for how long, other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages and other information commonly shared when browsers communicate with websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, and to improve marketing, analytics, and site functionality.

TeachRN use cookies or similar technologies to analyze trends, administer the website, track users’ movement around the website, the desktop app, and the mobile app, and to gather demographic information about our user base as a whole. The technology used to collect information automatically from TeachRN Users may include the following:

HOW WE RESPOND TO DO NOT TRACK SIGNALS

TeachRN does not respond to Do-Not-Track signals.

Please note that your browser setting may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, TeachRN does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com .

The General Data Protection Regulation: Data Processing Agreement

To streamline compliance with the General Data Protection Regulation (“GDPR”), TeachRN has posted a Data Processing Agreement (“DPA”) governing the relationship between the Customer (as defined in the DPA) acting as a data controller or processor, as applicable (and as defined in the DPA), of personal data under European Data Protection Legislation; and TeachRN (acting as a data processor or subprocessor, as applicable).

Unless otherwise agreed to in writing by you and TeachRN, to the extent TeachRN processes any EU personal data for you as a controller (as defined by the General Data Protection Regulation (EU) 2016/679) in your role as a Customer, the Data Processing Agreement applies.

Service Project Communication Board and SMS Reminders

We collect information about a Freelancer’s work for a Client, including automatically collected information about work on a particular project. If a Freelancer uses the commenting system, we will share messages, downloads and SMS text reminders with the relevant Client.

As part of the Service, we collect information about a Freelancer’s work on a project for a Client. This feature is known as Comments. Comments includes information provided by the Freelancer, such as a memo, as well documents and resources needed to work on a project. Comments will also send SMS reminders for Live one on one or group meetings booked within TeachRN.

We will share information contained in comments with the relevant Client and with any manager or administrator of any applicable TeachRN Support Team.

User Profiles

Freelancers may create a profile, with certain or all information publicly available. Clients may also create user profiles.

You may have the opportunity to create a profile, which consists of information about you, and may include Personal Information, photographs, examples of your work, information on work previously performed via the Service and outside the Service, skills, tests taken, test scores, cost of services and feedback/rating information and other information, including your username (“Profile”). The information in your Profile may be visible to all TeachRN Users and the general public subject to the privacy choices you make within your TeachRN Profile. If you choose to make your profile publicly visible, your profile will be visible to the entire Internet, including clients, freelancers, visitors, and search engines such as Google and Bing, and may appear on TeachRN partners' sites. You may edit certain information in your Profile via your account. If, in any case, you believe that an unauthorized profile has been created about you, you can request for it to be removed by contacting us at Support@teachrn.com

Identity Verification

We place a premium on trust in our Service, so we may take steps to verify your identity.

Before a Freelancer can complete registration on the Service, or at any time thereafter, we may request or re-request identity verification. Without limiting the manner in which we request identity verification, we may require Freelancers to participate in a video call after submitting their government issued ID to enable us to confirm that the Freelancer is indeed the individual in the ID. We may record such video calls and take screenshots of the user during the call. TeachRN may use the information obtained from Identity Verification for purposes of verifying your identity, enforcing our Terms of Service and other agreements, and preventing fraud.

Messaging

Freelancers, and Clients may communicate with each other through the Service. For example, Freelancers, and Clients may wish to discuss Client needs and Freelancer work proposals. If you communicate with a Client, that Client will also be a “data controller” with respect to such communications.

Testimonials

We display personal testimonials of satisfied customers on our Service, in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at Support@teachrn.com

Feedback

We collect public and private feedback from TeachRN Users about their experience with other TeachRN Users of our Service. Please note that any public feedback that you provide via the Service about your experience with other TeachRN Users of our Service or that is provided about you by other Users is publicly viewable via the Service. On rare occasions, we may remove feedback pursuant to the relevant provisions of our Terms of Service, including the Terms of Use. Any private feedback that you provide via the Service about your experience with other TeachRN Users of our Service or that is provided about you by other Users will not be publicly viewable via the Service.

We also collect feedback from Users about our Service. We use this information to respond to your inquiries, improve the Service and how our Site functions, and develop new products and features.

Email to Friends and Referral Program

TeachRN lets you send project postings to friends via email or via direct link. TeachRN also offers the ability to send friends emails about providing or purchasing services through the Service. You should only provide TeachRN contact information from individuals who are familiar to you and with their consent. TeachRN stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at Support@teachrn.com to request that we remove this information from our database.

SMS Terms of Service

US Short Code Terms of Service

TeachRN Alerts

2. USE OF INFORMATION

We use information collected through the Service to provide and improve the Service, process your requests, prevent fraud, provide you with information and advertising that may interest you, comply with the law, and as otherwise permitted with your consent.

WE USE INFORMATION WE COLLECT:

We use your Personal Information for the purposes described above:

3. DATA RETENTION

Unless you request that we delete certain information (see Your Choices and Rights below), we retain government-issued identification documents you submit to verify your identity for 30 days, selfies you submit to verify your identity for 180 days, a copy of the headshot image from your identity document for 3 years, and other information we collect for at least 5 years. Your information may persist in copies made for backup and business continuity purposes for additional time. If you choose to provide us with Personal Information, we encourage you to routinely update the data to ensure that we have accurate and up-to-date information about you.

4. INFORMATION SHARING AND DISCLOSURE

We may share information about you to provide the Services, for legal and investigative purposes, in connection with sweepstakes and promotions, or if we are part of a merger or acquisition. We may also share non-identifying information with third parties. You have choices as to whether we share your personal information with third parties for their own marketing purposes.

We may share aggregated Non-Identifying Information and we may otherwise disclose Non-Identifying Information (including, without limitation, Hashed Information) to third parties. We do not share your Personal Information with third parties for those third parties’ marketing purposes unless we first provide you with the opportunity to opt-in to or opt-out of such sharing. We may also share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information, with your consent, as otherwise described in this Privacy Policy, or in the following circumstances:

5. THIRD PARTY ANALYTICS PROVIDERS, AD SERVERS AND SIMILAR THIRD PARTIES

We may work with advertising agencies and vendors who use technology to help us understand how people use our Site. These vendors may use technologies to serve you advertisements that may interest you. You can choose to opt out of receiving interest-based advertising.

TeachRN works with (or may in the future work with) network advertisers, ad agencies, analytics service providers and other vendors to provide us with information regarding traffic on the Service, including pages viewed and the actions taken when visiting the Service; to serve our advertisements on other websites, within mobile apps and elsewhere online; and to provide us with information regarding the use of the Service and the effectiveness of our advertisements. Our service providers may collect certain information about your visits to and activity on the Service as well as other websites or services, they may set and access their own tracking technologies on your device (including cookies and web beacons ), and may use that information to show you targeted advertisements. Some of these parties may collect Personal Information when you visit the Service or other online websites and services. We may also share certain Non-Identifying Information with these parties, including Hashed Information, in connection with the services they provide to us. If you wish to opt out of interest-based advertising, click here (or if located in the European Union, click here). If you choose to opt out, please note you will continue to receive generic ads.

While we may use a variety of service providers to perform advertising services, some of these companies are members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp , which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/ , which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program.

6. YOUR CHOICES AND RIGHTS

According to applicable law, you may have certain choices and rights associated with your personal information.

Communication Preferences.

Data Subject Rights.

In accordance with applicable law, you may have the right to:

We will use commercially reasonable efforts to honor your requests for deletion; however, certain information will actively persist on the Service even if you close your account, including information in your Work Diaries and messages you posted to the Service. In addition, the rights described above may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information we are required by law to keep or have compelling legitimate interests in keeping (such as for fraud prevention purposes). Your Personal Information may remain in our archives and information you update or delete, or information within a closed account, may persist internally for our administrative purposes, to the extent permitted by law. In addition, we typically will not remove information you posted publicly through or on the Service. Bear in mind that neither you nor TeachRN can delete all copies of information that has been previously shared with others on the Service.

7. SECURITY

We take a number of steps to protect your data, but no security is guaranteed.

TeachRN takes commercially reasonable steps to help protect and secure the information it collects and stores about TeachRN Users. All access to the Site is encrypted using industry-standard transport layer security technology (“TLS”). When you enter sensitive information (such as tax identification number), we encrypt the transmission of that information using secure socket layer technology (“SSL”). We also use HTTP strict transport security to add an additional layer of protection for our TeachRN Users. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to protect your Personal Information, TeachRN cannot ensure and does not warrant the security of any information you transmit to us.

8. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

Because we are a U.S. company, we process and store your information in the United States and our service providers may process and store it elsewhere.

TeachRN is a U.S. company. If you are located outside the United States and choose to provide information to us, TeachRN transfers Personal Information to the United States for processing, and our service providers may process Personal Information in the United States and elsewhere. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to the United States, we will protect it as described in this Privacy Policy.

When we transfer Personal Information from territories in the EEA or with similar laws to our affiliates or service providers in the United States and elsewhere outside the EEA, we rely on approved data transfer mechanisms, which may include standard contractual clauses approved by the European Commission and the Privacy Shield, as described below. You may request a copy of the standard contractual clauses relevant to your Personal Information, if any, using the contact information below.

Our Service contains links to other websites. If you choose to click on a third-party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We encourage you to read the privacy policies or statements of the other websites you visit.

10. PUBLIC PROFILE

The profile you create on our Site will be publicly accessible unless otherwise indicated. This means it will be visible to the entire Internet, including clients, freelancers, visitors, and search engines such as Google and Bing, and may appear on TeachRN partners' sites. You may change the privacy settings of your profile through your account portal.

11. PHISHING

Phishing websites imitate legitimate websites in order to obtain personal or financial information. Identity theft and the practice currently known as “phishing” are of great concern to TeachRN. For more information about phishing, visit the website of the Federal Trade Commission at http://www.consumer.ftc.gov/articles/0003-phishing . In addition, if you believe you have received an email or had a similar interaction with a third party pretending to be TeachRN, please report it at Support@teachrn.com.

12. CALIFORNIA AND NEVADA RESIDENTS – YOUR PRIVACY RIGHTS

NOTICE FOR CALIFORNIA RESIDENTS

Please see the Supplemental Notice for California Residents below for additional details on rights available to California residents, and how to exercise such rights.

NOTICE FOR NEVADA RESIDENTS

Under Nevada law, certain Nevada residents may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.

We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing Support@teachrn.com. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

13. CHANGES TO THIS POLICY

We may change this Privacy Policy. If we make substantial changes, we will provide notice.

TeachRN may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are substantial changes to the way we treat your Personal Information, we will display a notice through the Services prior to the change becoming effective. We may also notify you by email, in our discretion. However, we will use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted the information, unless you consent to the new or revised policy.

14. CONTACTING US

If you have any questions about this Privacy Policy, please contact us at Support@teachrn.com or by mail addressed to TeachRN, Attn: Legal, 9374 State Route 14 Ste. 1008 Streetsboro, Ohio 44242.

15. SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Supplemental Privacy Notice for California Residents supplements the information in our Privacy Policy above, and except as provided herein, applies solely to California residents. It applies to personal information we collect on or through the Service and through other means (such as information collected offline, in person, and over the telephone). It does not apply to personal information we collect from our employees or job applicants in their capacity as employees and job applicants. It also does not apply to information we collect about businesses that use our Service -- including any employees, owners, directors, officers, or contractors of those businesses -- in the course of our provision or receipt of business-related services.

Summary of Information We Collect

California law requires us to disclose information regarding the categories of personal information that we have collected about California consumers (as that term is defined in the California Consumer Privacy Act ("CCPA")), the categories of sources from which the information was collected, the business or commercial purposes (as those terms are defined by applicable law) for which the information was collected, and the categories of parties with whom we share personal information.

We or our service providers may collect the below categories of information for the following business or commercial purposes (as those terms are defined in applicable law):

Examples of these types of uses are identified below. We may also use the below categories of personal information for compliance with applicable laws and regulations, and we may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular user or device.

Categories of Personal Information We Collect Categories of Sources Examples of Uses Categories of Third Parties with Which We May Share That Information
Identifiers (such as account information, name, email address, address, phone number, social network account and profile data, biometric identifiers or information such as a facial photograph, selfie, government-issued identification, or Service interaction data)

You

Your use of the Service/automatically collected from you

Affiliates

Third Parties (such as agents/service providers and other users)

Providing the Service, including to process your transactions, address your inquiries, provide assistance to you in using the Service, and in connection with TeachRN Compliance and other premium offerings

Fixing and improving the Service

Personalizing content

Marketing and advertising

Administering promotional activities

Communicating with you

Preventing, detecting, investigating, and responding to possible fraud, unauthorized access/use of the Service, breaches of terms and policies

Legal and investigative purposes, such as responding to lawful subpoenas or other requests for information, in order to investigate compliance with, enforce and/or comply with the law

Third parties, such as service providers, Clients (e.g. where a Freelancer makes his/her information available to a Client), and government agencies
Affiliates
Commercial information (such as transaction data)

You

Your use of the Service/automatically collected from you

Affiliates

Third Parties (such as agents/service providers and other users)

Providing the Service, including to process your transactions, address your inquiries, provide assistance to you in using the Service

Fixing and improving the Service

Personalizing content

Marketing and advertising

Communicating with you

Preventing, detecting, investigating, and responding to possible fraud, unauthorized access/use of the Service, breaches of terms and policies

Legal and investigative purposes, such as responding to lawful subpoenas or other requests for information, in order to investigate compliance with, enforce and/or comply with the law

Third parties, such as service providers, Clients (e.g. where a Freelancer makes his/her information available to a Client), Agencies

Affiliates
Financial data (such as payment information)

You

Your use of the Service/automatically collected from you

Affiliates

Third Parties (such as agents/service providers and other users)

Providing the Service, including to process your transactions, address your inquiries, provide assistance to you in using the Service

Fixing and improving the Service

Personalizing content

Marketing and advertising

Communicating with you

Preventing, detecting, investigating, and responding to possible fraud, unauthorized access/use of the Service, breaches of terms and policies

Legal and investigative purposes, such as responding to lawful subpoenas or other requests for information, in order to investigate compliance with, enforce and/or comply with the law

Third parties, such as service providers, Clients (e.g. where a Freelancer makes his/her information available to a Client), Agencies

Affiliates
Internet or other network or device activity (such as IP address, unique device and app identifiers, browsing history or other usage data)

You

Your use of the Service/automatically collected from you

Affiliates

Third Parties (such as agents/service providers and other users)

Providing the Service, including to process your transactions, address your inquiries, provide assistance to you in using the Service

Fixing and improving the Service

Personalizing content

Marketing and advertising

Communicating with you

Preventing, detecting, investigating, and responding to possible fraud, unauthorized access/use of the Service, breaches of terms and policies

Legal and investigative purposes, such as responding to lawful subpoenas or other requests for information, in order to investigate compliance with, enforce and/or comply with the law

Third parties, such as service providers, Clients (e.g. where a Freelancer makes his/her information available to a Client), Agencies

Affiliates
General Location information

You

Your use of the Service/automatically collected from you

Affiliates

Third Parties (such as agents/service providers and other users)

Providing the Service, including to process your transactions, address your inquiries, provide assistance to you in using the Service

Fixing and improving the Service

Personalizing content

Marketing and advertising

Communicating with you

Preventing, detecting, investigating, and responding to possible fraud, unauthorized access/use of the Service, breaches of terms and policies

Legal and investigative purposes, such as responding to lawful subpoenas or other requests for information, in order to investigate compliance with, enforce and/or comply with the law

Third parties, such as service providers, Clients (e.g. where a Freelancer makes his/her information available to a Client), Agencies

Affiliates
Sensory information (such as audio recordings if you call our customer service, video recording (if you provide permission), or screenshots from Order Comments)

You

Your use of the Service/automatically collected from you

Affiliates

Third Parties (such as agents/service providers and other users)

Providing the Service, including to process your transactions, address your inquiries, provide assistance to you in using the Service

Fixing and improving the Service

Personalizing content

Marketing and advertising

Communicating with you

Preventing, detecting, investigating, and responding to possible fraud, unauthorized access/use of the Service, breaches of terms and policies

Legal and investigative purposes, such as responding to lawful subpoenas or other requests for information, in order to investigate compliance with, enforce and/or comply with the law

Third parties, such as service providers, Clients (e.g. where a Freelancer makes his/her information available to a Client), Agencies

Affiliates
Other information that identifies or can be reasonably associated with you (such as user generated content, e.g. community posts, feedback and job postings, in each case, when the content can be used to identify you)

You

Your use of the Service/automatically collected from you

Affiliates

Third Parties (such as agents/service providers and other users)

Providing the Service, including to process your transactions, address your inquiries, provide assistance to you in using the Service

Fixing and improving the Service

Personalizing content

Marketing and advertising

Communicating with you

Preventing, detecting, investigating, and responding to possible fraud, unauthorized access/use of the Service, breaches of terms and policies

Legal and investigative purposes, such as responding to lawful subpoenas or other requests for information, in order to investigate compliance with, enforce and/or comply with the law

Third parties, such as service providers, Clients (e.g. where a Freelancer makes his/her information available to a Client), Agencies

Affiliates

Rights

If you are a California resident, you may have certain rights. California law may permit you to request that we:

You may have the right to receive information about the financial incentives that we offer to you, if any. You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights.

If you would like to exercise any of these rights, please submit a request through the Data Request Form available by email at Support@teachrn.com. You will be required to verify your identity before we fulfill your request. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Service to you. If you ask us to delete it, you may no longer be able to access or use the Service.

The CCPA sets forth certain obligations for businesses that “sell” personal information. Based on the definition of “sell” under the CCPA and under current regulatory guidance, we do not believe we engage in such activity and have not engaged in such activity in the past twelve months.

Accessibility

This Privacy Policy uses industry-standard technologies and was developed in connection with the World Wide Web Consortium's Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your web browser or by saving the page as a PDF.